Customer Care Manager Memphis

In our world, no day is the same, so routine work does not excite you. Thanks to your managerial qualities, you ensure that the Customer Care department functions at peak performance. You motivate your team members in an inspiring way, coach them in order to bring out their strengths, and support them to work on their weaknesses. Your logistic knowledge and expertise allows you to optimize our processes and implement them as effectively as possible.

Recognizable?! Read more about what you will do as a Customer Care Manager:

You will work within the HealthLink Customer Care department in Memphis, TN, which works closely with the Warehouse and Quality departments. This department is the first point of contact for various customers (typically hospitals or physicians), via telephone, fax and e-mail. Customer Care manages all processes from order entry to invoicing for these customers.

Within the department you are responsible for the development of our employees (approximately 10, max. 25 FTE), accurate capacity planning, and achieving qualitative and quantitative KPI’s. In addition, you analyze our processes and optimize them to ensure that our service level targets are achieved. You evaluate the performance of Customer Care team members on compliance with our policies and the objectives as well as their performance on their respective customer accounts. Additionally, you track and measure our clients’ KPIs and provide management with periodic KPI reports.

Working hours: 40 hours per week (full-time).
Location: Memphis, TN (USA)

What do we have to offer you?

Working at HealthLink means working at a young and dynamic company, where we take pride in exceeding our clients’ expectations on a consistent basis, but don’t take ourselves too seriously.

HealthLink challenges all members of the team to bring out the best version of themselves. Above all, we offer flexibility and opportunity for your initiative and personal development. We also offer an unprecedented positive working atmosphere, in a close-knit team. Compensation includes a salary and healthcare benefits.

What do you have to offer us?

Ultimately only one candidate can be the best. That is why it is important that you comply with the description below.

  • Bachelor or university degree in Business, Logistics, or Supply Chain.
  • 5 years’ experience in a Customer Service environment within the medical/pharmaceutical industry. Also, candidates should have extensive experience in a similar position, managing at least >15 people.
  • Knowledge of and experience with project management methods (for example Prince 2).
  • Excellent communication skills in both reading and writing.
  • Excellent analytical and strategic thinking with good business insight.

Physical Requirements and Work Environment:

Long periods working at a computer.

HealthLink International Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

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Apply quickly by sending your resume and cover letter to us via the form below.

N.B. Acquisition on the basis of this vacancy is not appreciated.

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